0
Your Cart
0
Your Cart

Returns Policy for Kratom Lyte

At Kratom Lyte, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please review our returns policy below.

1. Return Eligibility

To qualify for a return:

  • The product must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • Returns must be requested within 30 days of your purchase.

Certain items are non-returnable, such as:

  • Opened products
  • Gift cards
  • Discounted or clearance items

2. How to Initiate a Return

To initiate a return, please contact us at [email protected] with your order number and details about the product you wish to return. We will respond with instructions for completing your return.

3. Return Shipping

  • Customers are responsible for paying return shipping costs.
  • Shipping costs are non-refundable.
  • If you receive a refund, the original cost of shipping will be deducted from your refund.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] and we will guide you through the process.

6. Late or Missing Refunds

If you haven’t received a refund after the specified timeframe, please:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank as there may be processing delays.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Sale Items

Only regular-priced items may be refunded. Sale or discounted items are not eligible for returns or refunds.

8. Contact Us

For questions or assistance with your return, please reach out to us at:

Disclaimer: Kratom: Our products are not for use by or sale to persons under the age of 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., NEWPORT BEACH AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for the following states: Florida, Tennessee, Virginia, West Virginia, Colorado, Oregon, Louisiana, South Dakota, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
- 7-OH: Our products are not for use by or sale to individuals under the age of 21. The sale of products containing 7-hydroxymitragynine exceeding 2% of total alkaloid content is prohibited in Arizona, Oklahoma, Texas, and Utah. Additionally, 7-OH products are not shipped internationally; Tennessee and Georgia ban 7-OH as it is considered a processed/enhanced product. State and Local Restrictions: 7-hydroxymitragynine is banned in states and jurisdictions that prohibit kratom, including but not limited to: States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin Counties and Cities: Concordia Parish (LA), Sarasota County (FL), Union County (FL), Malheur County (OR), Denver (CO), San Diego (CA), City of Oceanside (CA), Jerseyville (IL), Alton (IL), Edwardsville (IL), Franklin (LA), Rapides (LA), Parker and Monument (CO), Ascension and Grant Parishes (LA), Franklin (NH), Newport Beach (CA), Washington D.C., and various counties in Mississippi. ID Verification: ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Louisiana, Oregon, and South Dakota. Health and Safety Warnings: 7-hydroxymitragynine is NOT intended to diagnose, treat, cure, or prevent any disease, illness, or condition. Please consult your doctor before using any new products. This product contains chemicals, including nickel, arsenic, and lead, known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.p65warnings.ca.gov. Pregnant women should avoid use, as kratom has not been tested for safety in pregnancy. For FDA guidance, see FDA alert 54-15. Shipping Restrictions: Products cannot be shipped to military bases. Important Notes: This product is not classified as kratom and is not a natural product. It may contain synthetic or unknown chemicals. Use responsibly and in compliance with local regulations.  
WAAVE Compliance